FAQ

Frequently Asked Questions

How do I customize my pet product?

Simply upload your pet's photo, choose your product, and we'll take care of the rest!

What file format should I upload?

We accept JPG, PNG, and HEIC formats. For best results, use a high-resolution photo.

How long does production take?

Production typically takes 3-5 business days before shipping.

Can I preview my design before ordering?

Yes! Our customization tool provides a live preview of your product.

What if I'm not happy with my order?

We offer a satisfaction guarantee. Please refer to our Return Policy for details.